FAQ & Policies 

The best thing you can do before hiring a pet care provider is ask questions and research until you find the provider you feel will give your pets the care they deserve and makes you feel the most comfortable. To help you get a jump-start on your research, you will find the questions we are continually asked below. If you have additional questions, please do not hesitate to call or e-mail Us, so that we can set up a FREE Meet & Greet to answer all your questions in person.

How Do I Get Started With TLP?

What Is A Pet Sitter?

What Animals Do You Care For?

​The first thing you need to do is contact us to schedual a Meet & Greet and to let us know your travel dates, when you will need visits, and discuss service needs. You can contact us on our business line at (706) 393-4112 or send us a service request E-mail through our Contact Us Page.
​A Pet Sitter is a pet care professional that is hired to come to your home to take care of your pets. All of our employees are animal CPR/First Aid certified, background checked, and continually expanding their knowlage to assure our clients get the best care possible.
We care for all domestic pets, including but not limited too, dogs, cats, birds, fish, guinea pigs, rabbits, mice, reptiles, chinchillas, even worms. 

How Do You Access My House?

Do You Service Outside Of Uour Service Location?

I Had A Bad Experience With My Last Pet Sitter, Will TLP Provide Better Services?

For reliable service with the least liability, it is required for to obtain and utilize a key storage lock box to hold two sets of keys to their residence to ensure that a backup key is always available. Clients should purchase one with at least a four-digit code that either easily hangs from a doorknob or railing, or is wall mounted. You do not need to put the lockbox on your front door; you may attach it to your fence, put it on your back porch, or hide it in another secure location on your property.
Yes, We will service Smiths Station, Midland, Ft. Mitchell, Cataula, and other surrounding areas. However, pricing will be different then normal rates depending on the area you live in. 
We have heard this question time and again. The answer is, we earned our reputation as the most respected locally owned pet sitting company by providing diamond level customer service one client at a time. We go the extra mile to hire the best pet sitters, provide industry leading scheduling software and provide the care your pets deserve so you can go guilt free. We have maintained a five-star (5 *****) rating on Google & Facebook. We have kept our reputation and clients not because we are perfect, but because we love our pet clients and if our service was not right we make it right.
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How Many Visits A Day
Do I Need For My Pets?

How Many Pets Are Included In Your Base Prices?

Why Is Your Service Better Than An Independent Pet Sitter?

​You must decide what is right for you and your pets. For inside dogs, we do recommend two visits per day and we provide as many as five visits per day. Most people request three visits each day. It really depends on your pet’s needs and your comfort level. 

All of our prices have been adjusted to include care for one pet, and we have an additional pet fee. TLP never charges extra for administering medications, registration fees, weekend visits, or house sitting tasks. Our initial Meet & Greet is always FREE! These factors make our prices the most competitive in the area.
Most independent pet sitters do not offer the reliability, coverage or security you get when hiring a professional pet sitting company. With TLP, you are getting a professional company, excellent customer service, a team of experienced sitters, and peace of mind that we are insured and bonded.

Can You Administer Medications?

Will The Same Pet Sitter Come To My Home For All Visits?

What Is The Importance Of
Mid-Day Dog Walks?

Yes. We can administer oral medications, thyroid creams and ointments. 
Our goal is to have a primary sitter for each client. It’s important for the sitter to develop the relationship with our clients as well as a bond with their pets. However, if there is an emergency or your primary sitter is booked, we will send a backup sitter in their place. 
A well-exercised dog is a happy dog and is, therefore, less likely to display destructive behavior in your home. Also, providing a stimulating break during the day can help reduce separation anxiety and provide a much-needed potty break. If you are gone most of the day that means your pet is home all alone, a mid-day walk provides that much-needed attention when you are away.

Do You Offer Pack Walks?

What Do You Do If It's Raining?

Are You Insured & Bonded?

No. We provide individual attention and care to each of our clients pets.

We’re like the postman, rain or shine, sleet or snow, we’ll be there. We will not walk if there is a torrential downpour, hail or dangerous lightning. We don’t want to put your dog or our walkers at risk. We also have to take into consideration how your dog feels about walking in the rain. Some absolutely love it; others would rather stay indoors.
Yes, we are insured & Bonded through the Business Insurers of the Carolinas in
Chapel Hill, NC.

Do You Accommodate Last-Minute Reservations?

What If The Sitter Runs Out Of Supplies While Im Away?

Do You Charge A Holiday Fee?

Yes, we strive to meet our client’s needs when they need us and try to schedule sitters for
last-minute bookings.
Last Minute Request Fees:
Same Day: $20
Next Day: $15
An additional $20.00 will be charged per visit for services scheduled on all major holidays, as well as Christmas Eve & New Year's Eve. 
Holidays Include: New Years Day, Martin Luther King, Jr. Day, George Washington’s Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day

We prefer that our clients supply our sitters with everything they need, but we understand sometimes things happen. Our sitter can run to the store to pick up food, pee pads, litter, and whatever you need. Our store trip fee is $30 + cost of items.

How Will I Know If TLP
Actually Showed Up?

Should I Tip My Sitter?

How Am I Billed?

Treat our service as you would any other service. Pet sitters are thrilled to receive monetary appreciation for a superior effort. Some clients tip only at Christmas, some a few dollars each visit, some give gifts or just do nice things for the pet sitter. Nothing is ever expected, but it is certainly appreciated.
TLP accepts all major credit cards and debit cards. We do all of our invoicing & card payments through Square Inc. All payments are due at the time of booking. TLP also requires all clients to have a card on file. Clients may request changes and extensions to their scheduled services, and a new invoice will be sent.
We only hire responsible pet professionals. We are EXTREMELY picky about who works for TLP. To help our sitters do their job properly, we use industry leading scheduling software that shows visit start and end times; it also uses GPS to track and display walk and taxi services. Once the visit is completed the sitter sends and update including photos to an activity feed in the Time To Pet portal for you to review.


​Deposit Policy:

What if there is an emergency and my pet requires medical attention?

Cancellation Policy:

All services confirmed in advance a deposit of 50% is required to reserve your dates, with the remaining balance due two days before services begin. If a client cancels services and full payment has already been received, a credit of 50% of the amount paid will be applied to future services. Deposits are
non-refundable.

We do not issue refunds. We do, however, offer CREDITS, if you have already paid your service in full prior to cancellation.​​​

Cancellations for services must be made at least 24 hours prior to pet care services. Less than 24 hours notice the client will be charged in full for the canceled service. We understand that occasionally things come up and services may need to be cancelled If you cancel visits more than 2 days in advance, other than holidays, there is no cancellation charge.

No refunds for “early returns” on vacations, please understand that we may have turned clients away. 

We realizes that sometimes things happen, and plans need to be changed. However, once we've blocked off time for your pet, chances are we've had to turn away other clients. We try to be fair when it comes to these policies.

In the event of pet illness or other medical emergency and specified vet is unavailable, the pet will be taken to closest vet or Emergency Care Hospital. Please note we will charge you for emergancy services.​​